Inmate Sales is a telecommunications company that operates for the jail system. It allows inmates and their families to stay connected through a number of services, including text messages, calls, video visits, and inmate deposits. To use Inmate Sales, you may have to sign up first by entering your phone number.
If you have any issues with Inmate Sales services, you can easily contact Inmate Sales Customer Service. Make sure to tell them your problems, and they will give you the best solutions. If you don’t yet know how and when to contact Inmate Sale customer service, you can see our post below. Here you go!
Inmate Sales Customer Service Hours
There are some issues that require you to contact customer service when working with Inmate Sales, such as:
- Make a payment
- Payment issues
- Payment refund
- Credit card refunds
- Credit card rejection
- Credit card verification process
- Troubles with the Inmate Sales service
- Etc.
If you happen to face one of the issues above, you can contact Inmate Sales Customer Service at (877) 998-5678 during the following hours of operation:
- Monday-Friday: 8 a.m.–12 a.m. midnight ET (5 a.m.–9 p.m. PT)
- Saturday: 10 a.m.–9 p.m. ET (7 a.m.–6 p.m. PT)
- Sunday: Closed
Refunding Payments Through Inmate Sales Customer Service
One of the issues that requires you to contact Inmate Sales customer service is regarding payment refunds. To refund your unused payment, you need to call customer service at (877) 998-5678 and provide some information regarding a refund request.
The customer service team will then receive your information and help you with your refund request. If your refund request is approved, the amount of the refund will be deducted from your account balance.It’s important to note that all fees payable to the government or other third parties cannot be refunded.
The following are some payments with Inmate Sales you can refund:
- Debit card refunds: To receive a credit card refund, you need to provide accurate information about your credit card to Inmate Sales customer service. Then, customer service will verify your credit card transaction and your account. If your credit card information is not valid, your credit card refund will not be approved.
- Cash refunds: To process a cash refund, you also need to provide your transaction ID, which is available on the front of your receipt below the date.
- Money order refunds: To request a money order refund, you need to provide the money order number. If approved, the refund will be sent to you by mail in the form of a check.
- Prepaid card refunds: To refund a prepaid card, you need to provide a transaction ID to Inmate Sales customer service. If approved, the refund will be sent to you by mail in the form of a check.
- Refunds for video visits: You can request a refund if you have an unused prepaid visitation balance. Your request will be approved as long as you have a transaction ID.
- Email credit refunds: If you have an unused prepaid visitation balance, you can make a request for a refund. If your request is approved, the balance will be credited back to the credit card used to buy those credits.
- Chirping refunds: To request a chirping refund, you have to provide the transaction ID to Inmate Sales customer service. If approved, the chirping balance will be credited back to the credit card that you used to buy the chirping funds.
- Inmate voicemail refunds: If you have an unused balance of inmate voicemail refunds, you can request refunds. You have to provide the transaction ID to Inmate Sales customer service to make it easy for them to process your request.
- Prepaid calling cards: If you have an unused balance on a prepaid calling card, you can request a refund. Of course, you have to provide the transaction ID to Inmate Sales customer service. If your request is approved, the balance will be credited to the credit card you used to buy the prepaid calling card.
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