Who is Emma?
Emma is a virtual assistant of USCIS (U.S. Citizenship and Immigration Services). Emma has the ability to answer your questions and also bring you to the right area on the USCIS website. When you need help or have some questions related to citizenship and immigration, you are able to ask this virtual assistant at USCIS website. However, to be able to communicate with Emma, you need to know Emma’s live chat hours so that you can know when you can get a quick response from Emma.
Well, Emma is available 24/7 for answering your questions about information on USCIS. So, you are able to ask questions related to USCIS whenever you want whether it is in the morning, afternoon, evening or even at night. Emma will be able to answer your questions quickly.
So, how can we chat with Emma?
The way to chat with her is easy. The thing that you have to do is to click the “Need Help? Ask Emma” link. This link is able to be found in the upper right corner of the page. Another way is to find the “Need Help” icon which can be found on the bottom of some pages. You do not have to be worried whether Emma can work on your mobile devices or not because she is able to work on your desktop and laptop computers and mobile devices as well.
When you chat Emma, the maximum characters of your question are 100 characters. Besides, the session will expire after 10 minutes of inactivity.
You may wonder why the name of this virtual assistant is Emma. Of course, there is a story behind the name of this virtual assistant. For your information, the name of Emma is named for Emma Lazarus, a writer of a poem about helping immigrants where it is inscribed at the base of the Statue of Liberty. So, being inspired from her name, this virtual assistant is hoped to be able to help people to find information related to immigration, and also you can ask about the USCIS field office locator.
Emma can do several things to help people when people have questions related to USCIS as you are able to read below.
- If you ask questions about all of the services at USCIS, Emma will give you quick responses.
- Emma will be able to guide you through the USCIS website.
- Emma can help you find information based on the questions and search terms that you use.
Don’t underestimate Emma, because she is able to speak English and Spanish. To answer your question, Emma will type her answers, but if you turn on the sound, she will also be able to talk to you. However, for now, the sound feature can only be enjoyed on USCIS English website. Below her answer, she may also offer you information related to your question.
If you want to send your feedback or ask for technical support, you are able to do that by sending an email to the team at askemma@uscis.dhs.gov. Make sure that you do not send questions about your personal situation or case to this email address.
A bookworm and researcher especially related to law and citizenship education. I spend time every day in front of the internet and the campus library.
