Sometimes, when you are accessing JailATM website, you may get notification that JailATM is not working. Of course, this trouble can be caused by several reasons. If JailATM site cannot be open, it may refer to the server down or under maintenance or also error URL.
However, if you face any troubles when using any services available on JailATM, it can be caused by several reasons. If this is your first time getting error notification when working with JailATM, you may need to read every troubleshooting for each issue on JailATM Support.
What Should You Do If JailATM Is Not Working?
If you cannot access JailATM website, you can try to check the server status here. On this site, you can see the JailATM server status either down or up. When you’re checking the JailATM website and you see the server status is down, it means that JailATM is under maintenance.
So far, the sites that provide the information about the server status of a website really help you check if a site which is not opening and appears down is really down for everyone else or just you. Of course, knowing this can ease you in rectification of the real issue.
General Issues Happen on JailATM
Apart from not being able to access JailATM website, you may also face a number of issues within JailATM site. It is known that JailATM provides some services that allows you to stay-connected with your loved one in prison including sending money, sending email, video calling and sending gift packs.
It’s so normal if you face any trouble when using those services. Thankfully, JailATM provides a Support Page that contains a number of topics: problems and solutions related to JailATM services. So, if you face some issues related to JailATM services, you definitely can visit JailATM Support Page at https://support.jailatm.com/.
Here are general problems that commonly occur on JailATM:
1) Login Issue
Login issue is the most common issue that happens on JailATM. When you cannot log into your JailATM account, it can be caused by several reasons, such as forgetting your password, wrong email address/ username or also your account has not been verified yet.
- If you forgot your password, make sure to reset your password here. After entering your email address, you will be taken into ‘Change Password’ Page. Here, you need to enter your new password.
- If you forgot your email address, you may need to use a different email address. Of course, you need to create a new account using that address, because your email address cannot be changed, instead to create a new one.
- If you miss activation email, you can try to check the spam folder for the message on your email. Make sure to turn off your spam filters. You can also resend the activation email by logging in and clicking the resend link.
2) Deposit Transaction Issue
In addition to the login issue, you also face some issues when sending money to your loved one in prison. The most common issue that happens on deposit is when a transaction fails. If it happens, there are a number of reasons why your transaction is failed including cash advance transaction, invalid card and back declined.
- If you also send money to the wrong inmate or do a duplicate deposit, it’s highly recommended for you to call the facility the deposit was made to. You can then ask the policer to place the deposit on hold and refund it. If the facility cannot handle your problem, you can complete your request by contacting JailATM Support here.
- When you want to send money to an inmate, you may not find the resident. If it happens, you can contact the facility for their resident ID. If the facility cannot handle your problem, you can complete your request by contacting JailATM Support here.
3) Messaging Issues
There are so many issues on messaging such as your email is not sent or pending, your recipient cannot be found and missing messages.
- If your email is not sent, it can be because you don’t have credits to send a message. You can check your balance when you are sending a message.
- If your email is pending review, it means that the facility has not reviewed your message yet. So, please wait until the facility reviews your messages. Moreover, pending review can also be a result of drafted emails.
- If your message is missing, it can be caused by an expired message. After 14 days and after the message was read, your message will no longer be available for viewing on your account. Unfortunately, there’s not a way to retrieve your message.
Read also: The Email Cost Details
4) Volume Issue on Video Visitation
When taking a video visitation, volume and camera are the most issues that commonly happen. If you cannot connect to a video visitation, make sure to check the recommended devices for video visitation, here are they:
- The capability to take video
- Chrome Browser v.57 or higher
- Android v.5.01 or higher
- Apple iOS v.12.1.0 or higher
If you face volume issues, you can try to confirm the following things:
- Make sure the audio cables and microphone cables are connected and undamaged
- Check the volume mixer is turned up
- Ensure to test the audio and microphone works with any playback software
- Make sure the microphone is connected to the correct input on the PC
- Ensure the default audio device is connected to the appropriate speakers
5) Missing resident for commissary packs
If you cannot find the resident for commissary packs after doing a search through Inmate Search, you can contact the facility for their resident ID. If the facility cannot handle your problem, you can complete your request by contacting JailATM Support here.
A bookworm and researcher especially related to law and citizenship education. I spend time every day in front of the internet and the campus library.
