When you come to this page, you may want to look for information about how to unblock jail calls or phone number on Securus account. You are at the right place, here we will share information about that. Also, we will explain about some reasons why an account is blocked on Securus.
How to Unblock Jail Calls/Phone Number on Securus Account?
Here are some steps to unblock Jail calls/Phone number on Securus account:
- At the first step, you are able to log into your Securus account.
- After that, you have to select Manage Prepaid Account.
- Then, you are able to select Block/Unblock Calls. Please select the phone number which you want to unblock. And, select Unblock.
- The last step, you are able to select Confirm.
Well, that is a way to unblock Jail calls/Phone number on a Securus account.
Preventing Calls from Being Blocked – Here’s Way
Apparently, there are several ways to ensure you are always able to receive calls:
- You need to add more funds than you expect to use for the month. So, log into Securus Online and then select Add Funds.
- You need to make a payment higher than the minimum amount on the bill.
- You do not forward calls.
- You do not add additional parties to the line.
Reasons Why Your Account Blocked on Securus
Now, we are going to share some reasons why your account is blocked on Securus.
Not enough funds on your Securus account
The first reason is that there are not enough funds on your Securus account. To add funds, log into your Securus online account, then select on ADD FUNDS.
Direct Bill is past due
The second reason, direct bill is past due. For this case, you are able to log into your Securus online account, then select on ADD FUNDS. Also, you are able to call at 972-734-1111.
Exceeded your spending limit
The third reason, you exceeded your spending limit. If you exceeded your account spending limit with Securus, then calls to your line can be blocked. For this case, you are able to contact Securus Correctional Billing Services at 972-734-1111.
New Telephone Number
The fourth reason is the new telephone number. If you have a new telephone number on a Securus account, then a restriction can be on your line. In this case, you have to give them Proof of ownership with the date you received your new telephone number from your local telephone company. Next, Securus Correctional Billing Services will remove the restriction.
Wrong number pressed when accepting a call
The fifth reason is you accidentally pressed the wrong number when accepting the incoming call. If you accidentally pressed the wrong number, then you may have blocked your line. For this case, you have to contact Securus Correctional Billing Services at 972-734-1111 to know if there is a block on your line.
You have requested to have a block placed on your phone
Another reason your account is blocked on Securus is you may have requested to have a block placed on your phone. For this case, you are able to select on Block/Unblock calls. Or, you are also able to call at 972-734-1111.
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