When you access your Securus account, you may find that your account status is blocked. What does it mean and how to make it not to be blocked anymore? Actually, there are some reasons why your account status shows as ‘blocked’.
As explained on the Securus website, here are:
Some Reasons Why Your Account Status is Blocked
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There is not enough funds on your Advanced Connect Account
If the reason is because there are not enough funds on your Advanced Connect Account, the thing that you have to do is to click on Add Funds after you log in to your Securus online account. If you have added funds, but it has not shown yet for a long time, you are able to call Securus Correctional Billing Services at 972-734-1111.
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Direct Bill is past due
If it happens, after you log in, you have to click on the Add Funds. Alternatively, you are able to call Securus at 972-734-1111. Let’s say that you have exceeded your account spending limit with Securus. If it happens, calls to your line may be blocked and if you believe that this is the case, you are able to contact Securus at 972-734-1111.
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Your telephone number is new
Do you have a new telephone number? If so, there may be a restriction on your line. The thing that you have to do is to provide Securus proof of ownership with the date you received your new number from your local telephone company and then Securus Correctional Billing Services may be able to get rid of the restriction.
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You press wrong digit (number) when accepting a call
Let’s say that you accidentally hit the incorrect number when you are trying to accept the incoming call, there is a possibility that you may have blocked your line. If it happens, you are able to contact Securus at 972-734-1111 to check whether there is a block on your line.
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You may have requested to have a block placed on your phone in the past
If the reason why your status is blocked is this, you have to log in to your Securus online account and then choose Block/unblock calls.
Securus Correctional Billing Services at 972-734-1111 can be contacted for returned check or credit card charges.
It is important for you to note that RCF blocks are able to be added for two common reasons as you are able to read below according to the Securus website.
Related Info about RCF
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Diverter Numbers
Securus and the correctional facilities that Securus serves do not give permissions on calls to be diverted, re-routed, forwarded, or in any way mask the true terminating location or called party. The services of call diverters are used to take advantage of local, less expensive rates, versus the applicable long-distance rates.
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VoIP (Voice-over-Internet Protocol) – Internet based phone systems
What is VoIP? It is a telephone service which is connected to a cable box or an Internet router as opposed to a regular phone line. To solve this problem, the thing that you have to do is to port the phone number where it is the process of transferring a billed telephone number from one telephone provider to another. For example, you transfer a billed telephone number from Verizon Wireless to Vonage. The ownership proof needs to be provided to make the block removed and the phone number will be unblocked or added to the RCF exception list if applicable.
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