Securus Video Visitation is a way to have visitation sessions remotely, from anywhere you have a wi-fi signal on securus.net site or using the Securus apps. Of course, you also need a strong signal to do this feature. Some users ask about whether they will get a credit if their Securus Video Connect session was prematurely disconnected or cut-off? Let us talk about that case here.
My Securus Video Connect Session Prematurely Disconnected or Cut-Off – Can I Get a Credit?
If your Securus Video Connect session is prematurely disconnected or cut-off, then Securus is not responsible for disconnects due to behavior problems, any disconnects initiated by the correctional facility, or disconnects due to Internet connection or hardware malfunctions. If you are sure that your Video Connect session was disconnected due to a Securus Video ConnectSM system error, then you are able to fill out and submit the Credit Request Form. Securus’ team will review and reply to your request within five business days.
Securus Video Visitation Frequently Asked Questions
Here are some Securus Video Visitation Frequently Asked Questions:
- What kind of systems do I need to complete a video visitation?
PC, laptop, Android or Apple smartphone, or any device which has a webcam and internet access
- What are the hours that on-site lobby or off-site video visitations will be able to take place?
On-site Lobby Video Visitation hours are Monday – Sunday:
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- 9:00 AM–11:20 AM
- 12:20 PM – 4:20 PM
- 5:20 PM – 10:45 PM
Off-Site Video Visitation hours are Monday – Sunday:
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- 9:00 AM–11:20 AM
- 12:20 PM – 4:20 PM
- 5:20 PM – 10:45 PM
- How do I schedule a Securus Video Visitation with an inmate?
After approval, you are able to log in to your Securus Technologies online account and choose “Schedule A Visit.” Please follow the prompts to schedule your on-site or off-site remote visit. This feature will allow you to schedule a time specifically when the incarcerated individual is available to visit.
- When do I log in for the scheduled Video Visitation?
It is recommended by Securus Technologies that you should log in to your account 15 minutes before the start time of the visit.
- How much does a Securus Video Visitation cost?
Need to know that the cost for off-site visits is determined by Securus Technologies. Payment for this service is made to Securus Technologies with a debit or credit card via the Securus Technologies website.
- Can my Video Visitation privileges be suspended?
Yes. The inmates and visitors who use either the on-site lobby or off-site Video Visitation are expected to follow all Video Visitation rules. The use of Video Visitation is a privilege.
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