When you encounter any problems when working with JailATM that you cannot handle by yourself, you will ask for help by contacting the JailATM Customer Support, right? Most Jail systems will provide Customer Support to handle the customer’s problems, then, how about the JailATM? Does JailATM provide Customer Support? Let’s see our post below to find out the information!
Does JailATM Have Customer Support?
Unfortunately, you cannot reach JailATM by contacting JailATM customer support, since JailATM does not provide the JailATM customer support. Instead, you can contact the customer support depending on the location.
Generally, people will need to contact the customer support to ask help regarding the transactions and refund. In fact, all transactions will be subject to additional fees that are imposed by the correctional facility. When working with JailATM, the customers need to understand and accept that any dispute increasing from those additional fees will be strictly with the correctional facility and not with Tech Friends, Inc, or the services that are offered by this website. In any circumstance, the JailATM transaction will be considered complete, accepted and final.
When sending email, gift pack purchase, video visitation, there are no refunds, as it is not the responsibility of the JailATM service or Tech Friends, Inc. The customers need to accept the terms and services that the certain card issuers probably charge additional fees including ‘cash advance’ fees as the result of transactions processed through this service.
Here’s a List of JailATM Customer Support Depending on State
As we’ve mentioned, the JailATM customer support is not available, instead you can contact the customer support based on the location of the facility. Here they are:
Colorado
If you are Colorado residents and have a question about your transaction (The money you sent), you need to contact the Money Transmitter who will process your transaction for assistance. Here are the contact supports:
- Email to JailATM.com at support@jailatm.com
- Making a call at 1-877-810-0914.
If you are Colorado residents and have a complaint about the money transmitter (The company that send your money), you need to fill out the complaint form available on the Colorado Division of Banking’s website and return it by sending mail or email to:
- Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202
- Email: DORA_BankingWebsite@state.co.us
- Website: https://www.colorado.gov/dora/division-banking
Read also about: How to Deposit Money to JailATM
Illinois
If you are an Illinois resident and have a complaint about the commissary refund, you need to contact the customer assistance division of Tech Friend, Inc., by sending them:
- Email at support@jailatm.com,
- Mail at PO Box 16480, Jonesboro, AR 72403,
- Making a call at 1-877-810-0914.
Texas
If you are a Texas resident and have a complaint about the commissary refund, you need to contact the customer assistance division of Tech Friend, Inc., by sending them:
- Email at support@jailatm.com,
- Mail at PO Box 16480, Jonesboro, AR 72403,
- Making a call at 1-877-810-0914.
Or sending mail to the Texas Department of Banking at 2601 North Lamar Boulevard, Austin, Texas 78705-4294.
California
If you are a California resident and have a complaint about the refund, you need to contact the customer assistance division of Tech Friend, Inc., by sending them:
- Email at support@jailatm.com,
- Mail at PO Box 16480, Jonesboro, AR 72403,
- Making a call at 1-877-810-0914.
But, if you do not receive your refund, you may be entitled to your money back and a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.
Maryland
If you are a Maryland resident and have a complaint about the financial regulation, you need to ask for help to Maryland regardless of Tech Friends, Inc., #1151821, 4956501, at Commissioner of Financial Regulation, 500 N Calvert St #402, Baltimore, MD 21202 or making call to 888-784-0136.
Alaska
If you are an Alaska Resident and your problem cannot be handled by Tech Friends, you can make a call by phone at 1-877-810-0914. You need to submit formal complaints with the state of Alaska, Division of Banking & Securities or by sending email at dbs.licensing@alaska.gov or making a call at 907-465-2521.
Nevada
If you are a Nevada resident and have a question about or problem with your transaction (the money you sent), you need to contact the Money Transmitter who will process your transaction for help. You can contact JailATM customer support by sending them:
- Email at support@jailatm.com,
- Mail at PO Box 16480, Jonesboro, AR 72403,
- Making a call at 1-877-810-0914.
Or contact them at http://fid.nv.gov/Resources/Resources/ or making a call at 702-486-4120. You also need to contact the Consumer Financial Protection Bureau by making a call by phone to 855-411-2372 or at https://www.consumerfinance.gov/.
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