iWebVisit Refund or Cancellation Policy You Need to Know

Are you one of the customers of iWebVisit? If the answer to the question is yes, there are a number of things that you should know about this service. One of them is about refund or cancellation policy. Learning about refund or cancellation policy is important for every customer of iWebVisit so that there will be no misunderstanding and you will know what to do.

For those who are looking for the refund or cancellation policy of iWebVisit, here is everything that you need to know:

1. Every single remote visitation session is prepaid and something that cannot be refunded. However, there is a possibility for it to be refunded in case the inmate is transferred or released prior to the scheduled visit.
2. There is no way for every single visit that is terminated due to a policy violation to be refunded.
3. If there is a paid visit that is not successful due to the inmate not attending court, lockdown, work, or other issues related to jail, it will be created with a courtesy code. As for the code, it will be sent through the email of those who paid for the visit. Besides, it is also possible for the code to be used to reschedule and everything will be free.
4. After scheduling a visit, there is no way for the time to be changed except the visit is cancelled first.
5. For every standard or non-confidential visitor, you will be created with a courtesy code when you cancel a paid visit at least four hours prior to visit start time.
6. For anyone who has to cancel your visit, you can go to My Account and look for the trash bin icon that is located next to your visit. By doing so, you will receive a courtesy code through email to make it possible for you to reschedule the visit for free. In case the trash bin icon is nowhere to be seen, it is too close to the scheduled start time, and there is no way for the visit to be cancelled.
7. If you miss a visit due to something, there is no credit that can be provided. The reason is because the jail portion of the visit occurred regardless of whether you participated in it or not.
8. It is important for you to join visits on time. It means you should not be late. If the standard or non-confidential visits do not join in time, they are subject to termination. In this case, there will be no credit or refund provided.

In case a technical issue occurs, make sure to reach out of the customer service team of iWebVisit by using a live chat. Please do it while the visit is happening. The customer service team of iWebVisit will do their best to help you. To use this service, first of all, go to the official website of iWebVisit and find the “Chat with us” box located on the bottom right of the page. Upon seeing the box, just type your message in “Type your message here” section.

Tia Varborough

A bookworm and researcher especially related to law and citizenship education. I spend time every day in front of the internet and the campus library.