When you are going to send an email to your loved one who is currently behind the bar through JPay, you may be notified by JPay that you don’t have an inmate email enabled. When you see it on the screen, you may be wondering about the meaning of it. So, what does it mean when JPay says you don’t have an inmate with email enabled?
Unfortunately, there is no information about it found on the internet, including on the official website of JPay at https://www.jpay.com. As there is no information about it, you are suggested to reach out to the customer support of JPay. In order to reach out to the customer support of JPay, you can call (800) 574-JPAY (5729). Apparently, this number is available 24 hours a day, 7 days a week, and 365 days a year. It means you can make a call anytime you want. However, it is better for you to reach them out during the working hours so that you will be able to get a response quickly.
When you are connected to the customer support of JPay, make sure to explain the situation that is currently happening as clearly as possible. Tell them that you see the notification on the screen saying you don’t have an email enabled. After telling them about it, ask them what is the meaning of it and what should you do next. Please explain the whole thing clearly and politely. Do not try to show your anger as it will not help you.
Talking about JPay emails, there is a common issue where you don’t see the Email tab once you have logged into your JPay account. Usually, this kind of case happens due to the following:
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- The agency where your loved one is located does not offer email.
- Your loved one has been transferred.
- You chose the wrong incarcerated individual when setting up your JPay account.
- Your loved one who is currently at a jail, a prison, or at a detention center has been prohibited from sending or receiving emails by the facility staff.
When JPay says that you don’t have an email with inmate enabled, it is also possible that it is due to the points mentioned above. If your loved one has been transferred or has been prohibited from sending or receiving emails by the facility staff, JPay may say you don’t have inmate email enabled. In addition, JPay may say the same thing if the agency where your loved one is located does not offer email or if you selected the wrong incarcerated individual when setting up your JPay account.
A bookworm and researcher especially related to law and citizenship education. I spend time every day in front of the internet and the campus library.
